DO YOU SHIP OVERSEAS?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Please see the table below for approximate delivery times.
WHAT ARE THE SHIPPING COSTS?
All items: £2.99
FREE UK DELIVERY ON ORDERS OVER £100
Delivery cost: £10.50
Delivery cost: £13.99
Rest of World
Delivery cost: £17.99
IMPORT TAXES & DUTIES
Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by IQ DESIGNER CLOTHING. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
Customers should check local postal regulations for restricted items, as IQ DESIGNER CLOTHING cannot be held liable for any items that are not accepted into the regarding country.
RETURNING AN ITEM
WHAT IS YOUR RETURNS POLICY?
We want you to be delighted with your purchase but if you are not you can return any item within 30 days of receipt provided that the products are returned complete, in perfect condition, unused, unwashed and with its original packaging.
Our returns policy does not affect your legal right to cancel (see below) or your legal rights in relation to faulty or misdescribed products.
We will be happy to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges.
HOW LONG WILL IT TAKE TO DEAL WITH MY RETURN?
Once your parcel has been received by our team it can take up to 5 days to fulfil your request. Returns are dealt with in the order in which they are received so returns sent by Recorded Delivery may reach us more quickly but do not progress more quickly through the process.
When we have dealt with your parcel we will confirm this to you by email, assuming you have given us your email address. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement.
If, after sending your return to us, you have not received our email confirmation within 10 days, please contact us on 01625 260712 (Monday - Friday 9.00am to 5.00pm) so we can investigate.
YOUR LEGAL RIGHT TO CANCEL
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below.
You have 14 days after the day you (or someone you nominate) receives the products to change your mind, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive(s) the last delivery to change your mind about the products.
You may cancel your order by following the procedure set out under the How do I return something? section. To meet the cancellation deadline, you must notify us by post, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable, please keep a copy of your cancellation notification for your own records.
If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of your order to us. You will have to bear the direct cost of returning the products to us.
If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the products and any applicable delivery charges to the credit or debit card or other payment method that you used to pay. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. We may withhold the refund until we have received the products back or you have supplied evidence of having returned the products to us (whichever is the earliest).
If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. If the products you return have been gift-wrapped using our gift service, we will not provide a refund for the price you have paid for the gift service.
HOW DO I RETURN SOMETHING?
You can send your return by post. A Return note can be downloaded here. Please print and complete the note with the details of the items you are returning and enclose the note with your returned parcel.
Make sure your items are securely wrapped and send your return to:
IQ Designer Clothing Ltd
2 The Village
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
WHAT IF THE ITEM IS FAULTY?
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item.
If a fault develops outside of the 30 day return period, or the item is difficult to package and return, contact us on 01625 260712 (Monday - Friday 9.00am to 5.00pm) or by email on firstname.lastname@example.org before you return the item so we can discuss the fault with you and agree the best way forward. Please take extra care to read the specific care instructions provided for your purchase.
Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender* to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the goods are faulty.